Sent two emails related to my order, no reply. The correct product arrived on a Thursday-two days late. During the pre-purchase phase, the date promised was latest Tuesday, therefore I fullfilled the purchase. The deivery guy was nice. Due to lack of customer service and not keeping their promise, I will not be returning.
Store owner replied: Hi Christian, We’re sorry your delivery arrived two days later than expected. According to the tracking, we packed your order the same day it was placed, but unfortunately DSV held it at their terminal longer than expected. We also checked our email log and can confirm that we replied within one hour of receiving your email. We could not find a second email, but we’re sorry if our reply did not reach you. We sincerely apologize for the inconvenience.